Last updated: July 19, 2026
This Shipping Policy applies to in-stock retail orders placed through the official MeetIQ website. It does not apply to Kickstarter rewards, crowdfunding pledges, or separately announced pre-order campaigns.
1. Shipping Origin
MeetIQ orders are dispatched from our fulfillment facilities in Hong Kong, China.
The first batch and current retail inventory will be shipped from Hong Kong.
2. Shipping Destinations
We ship to most countries and regions available for selection during checkout.
If your country or region does not appear at checkout, please contact support@meetiq.tech before placing an order.
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- APO, FPO, DPO, or other military addresses
- P.O. Box addresses
- Countries or regions restricted by carriers, customs regulations, sanctions, or lithium-battery transportation requirements
Some remote islands, territories, or postal codes may not be eligible for delivery. Remote-area delivery may require additional time. Where a supported destination incurs a remote-area surcharge, MeetIQ will normally cover the surcharge unless otherwise communicated before shipment.
3. Order Processing
In-stock orders are normally dispatched within 1 business day after payment confirmation.
Orders may also be processed on weekends and Hong Kong public holidays where warehouse and carrier services are available.
Processing time is separate from the estimated transportation time.
Orders may require additional processing if:
- Payment requires verification
- The shipping address is incomplete
- The order is identified for fraud or security review
- The destination requires additional customs information
- The product is temporarily unavailable
- A carrier or lithium-battery shipping restriction applies
4. Estimated Delivery Times
Estimated transportation times after dispatch are:
- United States: approximately 7 business days
- Canada: approximately 7 business days
- United Kingdom: approximately 7 business days
- European Union: approximately 7 business days
- Australia and New Zealand: approximately 10 business days
- Japan, South Korea, and other supported Asian destinations: approximately 5 business days
- Other supported destinations: contact support@meetiq.tech for an estimate
Delivery times are estimates and are not guaranteed arrival dates. They do not include order processing, customs clearance, public holidays, remote-area delivery, address verification, weather, carrier disruptions, or events beyond our reasonable control.
5. Shipping Charges
Orders with a merchandise subtotal of US$99 or more qualify for free standard shipping to supported destinations.
For orders below US$99, the applicable shipping charge will be displayed during checkout.
Free shipping applies after discounts and before any applicable taxes, duties, or import charges unless otherwise stated.
We do not currently offer expedited or express shipping.
If an order is divided into multiple shipments by MeetIQ, the customer will not be charged an additional shipping fee for the later shipment.
6. Customs, Duties, and Taxes
International shipments may be subject to import duties, VAT or GST, customs clearance fees, brokerage fees, local taxes, or other charges imposed by the destination country.
Unless the product page or checkout page specifically states that duties and taxes are included, these charges are not included in the product price and are the responsibility of the recipient.
MeetIQ cannot determine or guarantee the amount of customs charges imposed by each country.
Customers are responsible for providing any identification, tax number, or documentation required by local customs authorities.
If a customer refuses to pay applicable duties, taxes, or customs fees and the shipment is returned, any refund may be reduced by original shipping costs, return shipping costs, customs charges, brokerage fees, and other non-recoverable carrier expenses.
Customs inspections and clearance delays do not normally qualify for compensation or cancellation after the order has been dispatched.
7. Tracking Information
All standard MeetIQ orders will normally include shipment tracking.
After the order has been handed to the carrier, a shipping confirmation containing the tracking number will be sent by email.
Tracking may also be available through the shipping confirmation email, order-status page, customer website account, or carrier tracking website.
Tracking information may require 24–72 hours to become active.
If an order is divided into multiple packages, each package may receive a separate tracking number.
8. Address Changes
Customers may request an address change before the order is handed to the carrier by contacting support@meetiq.tech.
Once the shipment has been handed to the carrier, we cannot guarantee that the address can be changed or redirected.
Customers are responsible for providing a complete recipient name, accurate street address, correct postal code, valid telephone number, and any information required for customs clearance or delivery.
Costs caused by an incorrect, incomplete, or undeliverable address may be charged to the customer.
9. Failed Delivery and Returned Packages
A package may be returned because of an incorrect or incomplete address, invalid telephone number, repeated unsuccessful delivery attempts, failure to collect, refusal to pay customs charges, refusal of delivery, or local import restrictions.
If the package is returned for a reason attributable to the customer, the customer may choose reshipment after paying applicable shipping and handling costs, or a refund after the package is received and inspected.
Any refund may be reduced by original shipping cost, return shipping cost, customs charges, or other non-recoverable expenses.
If the return results from an error made by MeetIQ, we will arrange an appropriate replacement or refund without charging additional shipping fees.
10. Delayed or Unupdated Tracking
If tracking information has not updated for at least 7 business days, contact support@meetiq.tech.
We will request an investigation from the carrier or logistics provider.
Carrier investigations normally require approximately 5–10 business days, although international investigations may take longer.
A shipment will not be treated as lost until the carrier confirms the loss, or until there is sufficient evidence that delivery is no longer reasonably expected.
11. Lost Packages
If the carrier confirms that a package has been lost in transit, the customer may normally choose between a replacement shipment at no additional charge or a refund to the original payment method.
The available resolution may depend on inventory availability, carrier investigation results, and applicable law.
12. Packages Marked as Delivered
If tracking shows delivered but the customer cannot locate the package, the customer should first check the entrance, mailbox, reception desk, parcel locker and safe locations; ask household members, neighbors or building management; confirm the address; and contact the local carrier.
If the package still cannot be located, contact support@meetiq.tech.
We may ask for written confirmation, delivery details, identity or address confirmation, a carrier claim, or a police report where required for high-value or repeated claims.
Where a customer directly authorizes the carrier to leave a package unattended or in a designated safe place, the available remedy may depend on the carrier’s investigation and applicable law.
13. Damaged Shipments
Customers should inspect the package promptly after delivery.
If the package or product is damaged during transportation, contact support@meetiq.tech within 7 days after delivery.
Please retain all original packaging and provide photos of the external packaging, shipping label, damaged product, internal packaging and accessories, an unboxing video if available, the order number, and a description of the issue.
After confirming transportation damage, MeetIQ will normally arrange a replacement product or another appropriate solution.
Do not discard the product or packaging until the case has been resolved.
14. Incorrect Products and Missing Accessories
If you receive the wrong product, contact us within 7 days after delivery.
MeetIQ will provide return or replacement instructions and cover reasonable shipping costs resulting from our fulfillment error.
If an accessory such as the charging cable or magnetic ring is missing, we will normally send the missing accessory rather than replace the complete device.
15. Order Cancellation
Orders may be canceled before they are handed to the carrier.
Once the order has been handed to the carrier, it can no longer be canceled and must be handled under the applicable return process.
Submitting a cancellation request does not guarantee cancellation if fulfillment has already been completed.
16. Shipping Delays
Shipping may be delayed because of inventory or quality-control issues, carrier disruptions, customs inspections, lithium-battery transportation restrictions, extreme weather, natural disasters, strikes, war, government action, regulatory changes, or other events beyond our reasonable control.
If we become aware that an unshipped order cannot be dispatched within the stated timeframe, we will provide a revised estimated shipping date and the option to accept the revised schedule or cancel the unshipped order for a refund where required by law.
If customer consent to a delay is legally required and is not received, we may cancel the unshipped order and issue a refund.
For orders affected by limited inventory or temporary restrictions, fulfillment may continue in order of purchase.
17. Lithium-Battery Shipping Restrictions
MeetIQ contains a built-in rechargeable lithium battery.
Delivery availability may be affected by airline and carrier restrictions, destination-country battery regulations, island or remote-area limitations, local import rules, or temporary safety restrictions.
If we are unable to legally or safely ship an order to the provided destination, we may request an alternative address or cancel the unshipped order and issue a refund.
18. Customer Support
For shipping, tracking, customs, damage, or delivery questions, contact support@meetiq.tech.
Customer service hours: daily, including weekends and public holidays, 9:00 AM–6:00 PM Hong Kong Time (HKT, UTC+8).
We aim to respond within 24 hours.
Carrier investigations may require 5–10 business days or longer depending on the destination and carrier.
19. Scope of This Policy
This Shipping Policy applies only to in-stock retail orders placed through the official MeetIQ website.
It does not apply to Kickstarter rewards, other crowdfunding platforms, third-party marketplace orders, authorized retailer orders, wholesale orders, or separately announced pre-order campaigns.
Orders placed through another platform are subject to that platform’s applicable shipping terms and the terms displayed at the time of purchase.
20. Contact Information
Hongkong Linpad Technology Co., Ltd.
Room 1003, 10/F, Witty Commercial Building, 1A–1L Tung Choi Street, Mong Kok, Kowloon, Hong Kong
Email: support@meetiq.tech