Last updated: July 19, 2026
This Return & Refund Policy applies to standard retail orders placed through the official MeetIQ website.
1. 14-Day Return Period
You may request a return within 14 days after your order is delivered.
The return period begins on the date shown as delivered by the shipping carrier.
Mandatory consumer rights available under the laws of your country or region are not affected by this policy.
2. Return Requirements
Returned products must include:
- The MeetIQ device
- Original packaging
- Charging cable
- Magnetic ring
- Manuals and documentation
- Any other accessories or promotional items included with the order
The product must not have been intentionally damaged, modified, or improperly used.
We reserve the right to inspect the returned product before approving a refund.
3. Change-of-Mind Returns
For returns requested because the customer changed their mind:
- The customer is responsible for return shipping costs
- Original shipping charges are normally non-refundable
- Customs duties, import taxes, and related fees are normally non-refundable
- The product and all accessories must be returned in complete condition
Any reduction in value caused by unnecessary use, damage, missing accessories, or incomplete packaging may be deducted from the refund where permitted by law.
4. Defective or Damaged Products
If your MeetIQ product arrives defective, damaged, or unable to function normally, contact us within 7 days after delivery at support@meetiq.tech.
Please provide your order number, a clear description of the problem, photos or videos showing the issue, and any troubleshooting information requested by our support team.
Customers must reasonably cooperate with our support team in identifying and confirming the fault.
Once a product fault is confirmed, we will normally provide a replacement product.
5. Warranty
MeetIQ includes a 12-month limited warranty beginning on the date the product is delivered.
The warranty covers manufacturing defects and hardware failures occurring during normal use.
The warranty does not cover damage caused by:
- Drops, impacts, or accidents
- Water or liquid exposure
- Misuse or improper operation
- Unauthorized disassembly
- Unauthorized modification or repair
- Improper charging equipment
- Intentional damage
- Normal wear and cosmetic damage
6. Order Cancellation
Orders may be canceled before they have been shipped.
To request cancellation, contact support@meetiq.tech as soon as possible.
Once an order has been shipped, it can no longer be canceled and must be handled through the applicable return process.
7. Return Authorization
Do not send any product to our registered business address or any other address without receiving return authorization and instructions.
Unauthorized returns may be rejected, delayed, or returned to the sender.
Our return address may vary depending on the customer’s country, product condition, and fulfillment location.
8. Refund Processing
After receiving and inspecting the returned product, we will notify you whether the refund has been approved.
Approved refunds will be returned to the original payment method.
Depending on the payment provider or bank, refunds may take approximately 5–10 business days to appear.
9. Contact
Return and warranty requests: support@meetiq.tech